Last updated: 10 October 2026
We want you to be completely satisfied. Because a license key cannot be "returned" once it has been shown to you, our policy is built around a 10-day replacement guarantee for any key that does not work, with a refund where we cannot put things right.
1. Cancellation
- Before delivery: you can ask to cancel an order at any time before the key has been delivered. Contact us straight away with your order number and, if payment has been taken, we will refund it in full.
- After delivery: digital products cannot be cancelled once the key or download link has been delivered, because it cannot be taken back. Please check the product, edition and compatibility carefully before you pay.
2. Returns & Replacement
If a license key does not activate or does not work as described, tell us within 10 days of delivery:
- Contact us by email, phone or WhatsApp with your order number and a short description (a screenshot of the error helps).
- Our team will help you troubleshoot — most issues are solved in a few minutes with the right activation steps.
- If the key itself is faulty, we will verify it and send you a working replacement key at no extra cost.
3. Refunds
You are eligible for a refund if:
- the key is faulty and we are unable to provide a working replacement;
- you were charged more than once for the same order (we refund the duplicate payment);
- your payment was taken but the order failed and no key was delivered; or
- we cancel the order, for example because of a pricing or stock error.
A refund does not apply when:
- you changed your mind, or bought the wrong product, edition or version, after the key was delivered;
- the software is not compatible with your device and the product page described its requirements;
- the key has been used, shared or resold in breach of its license terms, or the problem was caused by misuse, incorrect installation or third-party software; or
- the 10-day replacement period has passed.
4. Processing
- We verify the problem first. Sometimes we ask for a screenshot or a short remote or video session to see the error.
- Approved refunds go back to your original payment method through Razorpay. After approval they usually reach your account within 5–7 business days, depending on your bank.
- If you received a GST invoice, we issue the matching credit note for the refunded amount.
- If a payment failed but money was debited, your bank normally reverses it automatically within 5–7 business days. If it does not, contact us with the payment details.
Questions about a cancellation or refund? We respond during our support hours (10:00 AM – 10:00 PM IST):
DigiStyleMantra
Website: digistylemantra.com
Email: sales@digistylemantra.com
Phone / WhatsApp: +91-9315681020
Support hours: 10:00 AM – 10:00 PM IST, every day